HP Sells Defective Computers and Refuses to Replace Them

Hey Everyone. Just a short note because I no longer have a laptop anymore. As such my internet time comes from borrowing my roommates computers.

Long story short... my $2000 laptop, an HP DV9000t has had a complete failure after only 2 years of use.

In fact the computer was defective from the factory with a NVIDIA GO 7600 Graphics card that is defective in it's thermal management and is prone to overheating. NVIDIA has acknowledged this and HP knows the Graphics cards are defective but is refusing to fix the computer. It will cost $400 to replace the motherboard in my computer. $400 I will not pay, because my computer failed through no fault of my own, it was sold to me in Feb 2007 with a defective part. I am currently running the gauntlet of HP support trying to speak to someone important enough to explain (read Argue) my situation. Either way, even if I am successfull in garnerning my free repair, it will be months without a computer.....

So just know, that all is well. Work is good, Life in France is good :)

If you have an HP laptop bought in 2007-2008 and it's experiencing any of the problems listed below! Beware!! The best resource is
www.HPLies.com
So far over 400 people have posted their part and serial numbers of computers that have major problems and that HP refuses to fix. If your computer is like this, join the cause to get HP to acknowledge this problem.

TOP 10 SYMPTOMS OF A DEFECTIVE HP LAPTOP:

1. Date of Purchase
This is one of the most tell-tale signs of a defect. HP shipped out these laptops mostly from January 2007-June 2007 (when they discovered the defect and neglected to tell customers).

2. BIOS Update
This is the reason nVidia got sued by their shareholders, because THIS is the evidence that HP knew about the problem far before they began to give enhanced warranties. Go to the following site:

http://welcome.hp.com/country/us/en/support.html

Search your laptop model (ie. DV9000t), choose your OS, and look at the listings. If you have "WinFlash for HP Notebook System BIOS (for Notebooks with IntelProcessors) - Microsoft Windows/Vista-Based" listed in your drivers (from 11-2007), then you almost definitely are going to suffer from this defect. The entire purpose of this BIOS update is to keep the fans constantly running; it did not work, computers continued to overheat. All it did was make battery life worse

3. Overheating
Probably the most common symptom of the defective laptop... overheating. Some of us don't even game or watch videos and our laptops still become so hot that they cannot sit on our laps. This is a defect, HP has warm laptops, but not hot laptops. If your computer is always overheating, then the epoxy that cools your GPU is probably starting to go.

4. Wireless Errors
Many people have been experiencing total loss of wireless connectivity. If you ever have to reboot to get your computer to recognize your wireless card, you are in trouble. This is all integrated into the same defective board.

5. Screen Discoloration/Lines
If you notice that in Windows, or especially in the BIOS/POST screens, that there are lines and discolored things all over the screen (like dashes and hazed colors over everything), you almost certainly are a victim of the defect.

6. Random Reboots
Your computer might just shut off all on its own; this could happen when you're sleeping or while you're in the middle of writing a paper. It is the beginning of the end, you need to take action fast because your data is at risk of being lost.

7. Screen Goes Black
Similar to the random reboots, the blackscreens occur sporadically and often times recover or result in a Blue Screen of Death. Do not let HP support fool you, this isn't an LCD problem. Your graphics card is about to go.

8. System Beeps
Some people claim to experience beeps on loading that indicate almost certain failure. I will trust that some people who have had this problem can elaborate below.

9. nvlddm**.sys Errors
You don't want to see any error with the letters nvlddm in them.

10. Computer is Unusable
Like most of us that have ended up on this forum, your computer eventually just decides it is all done. You can turn it on, but all you will get is a black screen or a half OS boot with a black screen. Most of us give up at this point and just let our laptop be a door stopper for a while, but when you get ready... Fire up a storm and get that thing fixed! You paid for it, you have the right to not be sent parts that already weren't working out of the box.